LUXURA FLOORS PRIVACY POLICY

1. Introduction

Luxura Floors (“we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, share, and protect personal information when you visit our website, interact with our marketing or support channels, order products, or contact us. Use of the site indicates consent to the terms herein.

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2. Information We Collect

a. Personal Information You Provide

Contact details: name, email, phone, address—for inquiries, quotes, installation appointments, or newsletter sign‑ups.

Transactional data: purchase history, payment confirmations (note: we do not store full card numbers unless securely transmitted via payment processor).

b. Automatically Collected Data

Usage information: pages visited, time stamps, device/browser type, IP address, click behavior, from cookies and web analytics tools.

Preferences and tracking cookies: used for site personalization and basic marketing.

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3. How We Use Your Information

We may process your information to:

Respond to your inquiries and fulfill service requests;

Provide, maintain, improve, and secure our website and services;

Send marketing communications (only if you’ve opted in);

Comply with legal obligations or prevent fraud.

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4. Sharing & Disclosure

We do not rent, sell, or exchange your personal information with unrelated third parties. Disclosure may occur:

With trusted service providers (e.g. payment processors, CRM, analytics) who help us run the website or fulfill your orders.

When required by law or to protect our rights.

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5. Cookies & Tracking

We employ cookies, web beacons, and similar technologies for essential site functionality, site analytics, and (with consent) targeted communications. You may disable cookies via your browser settings, though this may impact site usability.

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6. Data Security & Retention

We implement commercially reasonable physical, technical, and organizational safeguards to protect your data. Access is restricted to authorized employees or vendors. We retain personal information only as long as necessary to fulfill business purposes or comply with legal obligations.

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7. Your Rights & Choices

California Residents (CCPA rights):

You may request disclosure of collected categories and third‑party shared recipients.

You have the right to request deletion of your personal data if you’ve opted in to share it (unless otherwise required to retain).

EU/EEA/UK Residents (GDPR rights):

Right to access, correct, erase, restrict processing, receive your data in portable format, or object to processing.

If relying on consent, you may withdraw consent at any time.

To exercise any rights, contact us at:

Email: info@luxurafloors.com

Phone: +1 (714) 273‑4791

We will verify your identity before taking action on requests.

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8. Children’s Privacy

Our site is not intended for minors under 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect data from such individuals.

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9. Third‑Party Links

Our site may link to external websites. We are not responsible for their practices. Please review their privacy policies if you follow those links.

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10. Changes to This Policy

We may update this privacy policy as business, legal, or technical changes occur. We’ll post any updates here with revised dates. If changes materially affect use of your personal data, we’ll notify you by email or site announcement.

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11. Contact Us

If you have questions, concerns, or believe we are not following this policy, please contact us:

Luxura Floors
Email: info@luxurafloors.com
Phone: +1 (714) 273‑4791